How Great Lengths collects, uses and protects your personal information
We are committed to protecting your privacy. We recognise that you have a right to control how your personal information is collected and used. We know that providing personal information is an act of trust and we take that seriously. Allied Educational Services Pty Limited is bound by the National Privacy Principles contained in the Privacy Act 1988.
We only collect personal information to the extent that is necessary for the purpose of providing services to you. For example, when you apply for an account we may ask for your personal information such as:
Any personal information you give us, we use solely for our business purposes, which may include:
We will not use or disclose any personal information for any other purpose without your consent, except in very limited circumstances such as where:
We will not send you any promotional material if you inform us that you do not wish to receive such material. If you receive any promotional or other material from us and do not wish to receive this information any longer, you may request that your name be removed from our list by calling Great Lengths Australia Office on 1300 138 452. Alternatively, you can e-mail info@greatlengths.com.au.
We have taken all reasonable steps to keep any personal information which we hold about you secure against unauthorised access. Any personal information that we store on computers is stored using secure servers that are protected in a controlled environment. We do not store any credit card details electronically thereby safeguarding your credit card details against computer fraud and hacking. Only authorised personal are entitled to access your personal information. All of our authorised personal employees are contractually obliged to respect the confidentiality of any personal information held by us.
If at anytime you want to know what information we hold about you or you wish to have personal information that we hold about you updated, corrected or deleted please contact us by e-mailing Great Lengths on info@greatlengths.com.au. Alternatively, you can call Great Lengths on 1300 138 452.
Our commitment to be a leading hairdressing industry provider means that our business will continue to evolve as we introduce new services and products. Because of this, we may from time to time, review and revise our policies. Accordingly, we reserve the right to change this privacy policy at anytime.
To assist us in providing our goods and services to you and otherwise conducting our business functions and activities, we need to collect personal information about you. By providing your personal information, you agree that it will be used and disclosed by Fringe Brands and our related entities (Great Lengths, La Biosthetique, Tomorrow Group) in accordance with this statement and our Privacy Policy. If you do not agree, you must not provide your personal information, and we may not be able to communicate with you or provide certain products or services to you.
We may disclose your personal information to third parties who provide products and services to us or through us in the ordinary operation, administration or promotion of our business and otherwise in accordance with our Privacy Policy. We may use and disclose your personal information for direct marketing purposes, unless you opt out (which you can do at any time in accordance with our Privacy Policy or by writing to info@greatlengths.com.au).
Our Privacy Policy contains information about how you may access and seek correction of your personal information, how you may complain about a breach of your privacy, and how we will deal with that complaint.
The Trustee for the Great Lengths (referred to as Great Lengths, we, us or our) has implemented this Privacy Policy to provide information about what kinds of Personal Information we may collect or hold, how we collect, hold, use and disclose that Personal Information, choices you have regarding our use of that Personal Information, and your ability to access or correct that Personal Information. If you wish to make any inquiries regarding this Privacy Policy, you should contact our Privacy Officer in any of the ways specified in paragraph 15.
From time to time Great Lengths may be related to other companies and entities (La Biosthetique, Tomorrow Group). This Privacy Policy applies to the use of your Personal Information by us and by those related entities. Those related entities may also have their own privacy policies which set out additional detail or differences in their privacy practices. To the extent that those privacy policies are inconsistent with this Privacy Policy, those privacy policies will prevail over this Privacy Policy in relation to the actions of those related entities. A reference in this Privacy Policy to Great Lengths, we, us or our is also a reference to those related entities.
“Personal Information” is information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable.
The types of Personal Information we may collect about an individual will depend upon the nature of our interaction with them. Personal Information that we collect may include (but is not limited to) the following:
We collect and record Personal Information about individuals such as:
We collect your Personal Information to allow us to conduct our business functions, to provide, market and sell our products and services and for the specified purposes set out in paragraph 6. In some circumstances the collection of Personal Information may be required by law.
We may collect your Personal Information in the course of providing you with goods or services, or:
Generally, when providing our products and services, dealing with our personnel, or obtaining goods and services from our service providers, suppliers or contractors, we collect personal information directly from the relevant individual where reasonable and practicable.
We may also collect Personal Information about you from third parties and other sources such as:
but we will only collect your Personal Information in this way if it is unreasonable or impracticable to collect this information directly from you or if we are otherwise permitted to do so.
The Personal Information we collect may include sensitive information, including health information. We will ask for your consent to collect sensitive information, unless the law allows us to collect it without your consent.
Where we engage with you multiple times over a short period in relation to the same matter, we may not provide you with a separate notice about privacy each time we engage with you.
If you choose not to provide your Personal Information to us for the purposes set out in this Privacy Policy, we may not be able to provide you with requested information, products or services to effectively conduct our relationship with you.
Personal information may be collected by us and by our third party service providers who assist us in operating our website, including its subdomains and any other website we operate from time to time (collectively the Website).
We may use various technological methods from time to time to track the visiting patterns of individuals accessing our Website, including but not limited to the methods set out below.
Google Analytics — We use Google Analytics to help analyse how you use our Website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated is used to create reports about the use of our Website. Google will store this information. If you do not want your Website visit data reported by Google Analytics, you can install the Google Analytics opt-out browser add-on. For more details on installing and uninstalling the add-on, please visit the Google Analytics opt-out page at tools.google.com/dlpage/gaoptout.
Click Stream Data — When you read, browse or download information from our Website, we or our internet service provider may also collect information such as the date, time and duration of a visit, the pages accessed, the IP address of your computer, and any information downloaded.
Cookies — Our Website may use ‘cookies’ from time to time. Cookies are small text files that are transferred to a user’s computer hard drive by a website for the purpose of storing information about a user’s identity, browser type or website visiting patterns. Cookies may be used on our Website to monitor web traffic, for example the time of visit, pages visited and some system information about the type of computer being used. We use this information to enhance the content and services offered on our Website.
Cookies are sometimes also used to collect information about what pages you visit and the type of software you are using. If you access our Website or click-through to our Website from a link in an email we send you, a cookie may be downloaded onto your computer’s hard drive. Cookies may also be used for other purposes on our Website.
You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. If you disable the use of cookies on your web browser or remove or reject specific cookies from our Website or linked sites then you may not be able to gain access to all of the content and facilities in those websites.
Web Beacons — Web beacons are images that originate from a third party site to track visitor activities. We use web beacons to track the visiting patterns of individuals accessing our Website.
Third party content (eg social media links) — Some of the content on our Website includes applications made available by third parties, such as social media buttons or links that allow you to share content or links to our Website through the relevant third party platforms. These third party applications themselves may facilitate collection of information by those third parties, through your interaction with the applications and sometimes even if you do not interact directly with them. We are not responsible for the technical operation of these applications or the collection and use practices of the relevant third parties. Please visit the relevant third party websites to understand their privacy practices and options they may make available to you in relation to their collection of your Personal Information.
We use the Personal Information we collect about you for our business functions and activities, in order to operate our business efficiently, and to market our products and services for the benefit of our customers.
We may collect, hold and use your personal information:
We reserve the right at all times to monitor, review, retain, and/or disclose any information as necessary to satisfy any applicable law, but we have no obligation to monitor the use of the Website or to retain the content of any user session.
You consent to us using your Personal Information in the above ways and as set out in this Privacy Policy.
We may otherwise collect, use or disclose your Personal Information where the collection, use or disclosure is:
Great Lengths may disclose, or provide access to, your Personal Information to third parties in connection with the purposes described in paragraph 6. Depending on the circumstances and the nature of your engagement with us, we may disclose your Personal Information to our related entities, to third parties that provide products and services to us or through us, or to other third parties (such as your referee(s) in connection with a job application you have submitted).
We may also disclose your Personal Information to:
We may also disclose your Personal Information to our Website host or software application providers in certain limited circumstances, for example when our Website experiences a technical problem or to ensure that it operates in an effective and secure manner.
We may also disclose your Personal Information to a purchaser or potential purchaser in connection with the sale or potential sale of Great Lengths, our business or any of our assets, including in insolvency, in circumstances which require the purchaser or potential purchaser to use such Personal Information consistently with this Privacy Policy.
Some of your Personal Information may be disclosed, transferred, stored, processed or used overseas by us, or by third party service providers. This may happen if:
You consent to the collection, use, storage, and processing of your Personal Information outside of Australia as set out in this Privacy Policy.
In particular, your Personal Information may be disclosed to third parties in United States of America and such other countries in which those parties or their, or our, computer systems may be located from time to time, where it may be used for the purposes described in this Privacy Policy. In these circumstances, you consent to the collection, use, storage and processing of your Personal Information in those countries, without us being responsible under the Privacy Act 1988 (Cth) for such use (or for any breach). Where such parties are located overseas, you may have rights to enforce such parties’ compliance with applicable data protection laws, but you may not have recourse against those parties under the Australian Privacy Act in relation to how those parties treat your personal information.
We may collect, use and disclose your Personal Information for other purposes not listed in this Privacy Policy. If we do so, we will take reasonable steps to make it known to you at the time we collect or use your Personal Information.
You consent to us using your Personal Information for sending you information, including promotional material, about us or our products and services, as well as the products and services of our related entities and third parties, now and in the future. You also consent to us sending you such information by means of direct mail, email, SMS and MMS messages.
If you do not want to receive marketing information from us, you can do so in any of the following ways:
If you provide your consent to receiving direct marketing from third parties, we will provide them with your Personal Information to enable them to send information and advertising material to you. You can opt out of receiving this material from third parties by using the contact details specified in paragraph 12 if you do not want to receive marketing information from us.
We aim to keep your Personal Information secure. Any Personal Information that is collected via our Website or which is held on our computer systems is protected by safeguards including physical, technical (firewalls, SSL encryption etc) and procedural methods.
We do not collect sensitive or financial information about our users via our Website.
If we find that we no longer require or have no further need for your Personal Information we may de-identify it or remove it from our systems and destroy all record of it.
You are generally entitled to access Personal Information that we hold about you. If you request access to your Personal Information, in ordinary circumstances we will give you full access to your Personal Information. Depending on the nature of the request, Great Lengths may charge for providing access to this information, however such charge will not be excessive. However, there may be some legal or administrative reasons to deny access. If we refuse your request to access your Personal Information, we will provide you with reasons for the refusal where we are required by law to give those reasons.
You can access and correct some of your Personal Information through the Website by logging into your account and updating or editing your profile at any time. Alternatively, a request for access can be made by contacting our Privacy Officer.
We take all reasonable steps to ensure that any Personal Information we collect and use is accurate, complete and up-to-date. To assist us in this, you need to provide true, accurate, current and complete information about yourself as requested, and properly update the information provided to us to keep it true, accurate, current and complete.
Please contact us if you believe that the Personal Information is inaccurate, incomplete or out of date, and we will use all reasonable efforts to correct the information.
It would assist us to ensure we properly understand your request, and allow us to respond more promptly, if requests are made in writing and include as much detail as possible.
If you feel that we have not respected your privacy or that we have conducted ourselves inconsistently with this Privacy Policy, please contact our Privacy Officer and advise us as soon as possible. We will investigate your queries and complaints within a reasonable period of time depending on the complexity of the complaint.
It would assist us to respond to your complaint promptly if it is made in writing. Please detail information relevant to your complaint.
We will notify you of the outcome of our investigation.
We may, from time to time, review and update this Privacy Policy, including to take into account new laws, regulations, practices and technology.
If you:
please contact our Privacy Officer by emailing info@greatlengths.com.au or calling Great Lengths Australia on 1300 138 452.
